When you visit our website we may ask you for information about yourself, including your name, address, email address and other information. We use this information to provide you with information you request or to reply to your queries.
In addition to the information you provide, we may also collect information about you and your use of our website through the use of automatic data collection tools. These tools collect certain standard information about your access and computer, such as your browser type, operating system and language, access times and your Internet Protocol (IP) address. We use the information for statistical reporting and do not link it to any named individuals.
ITCAN and other members of the Group, whether acting directly or through their agents or services providers or jointly with their partners, will only collect personal information for the purposes identified in advance and to which the adult individual concerned will have consented.
ITCAN will not intentionally collect any information about visitors to this website who are under the age of majority in the jurisdiction in which they reside. If ITCAN becomes aware that anyone other than an adult has provided any information this will immediately be deleted from ITCAN’s records.
ITCAN may share your personal information in the following ways:
We do not share, rent or trade your information with third parties for marketing or promotional purposes.
We only keep your information for as long as is necessary.
Imperial Tobacco Canada Limited strives to keep your personal information accurately recorded. You have the right to obtain a copy of the information we hold about you and/or to ask us not to process your information (or not to pass your information to third parties). If you would like copies of your information, or if you would like us to correct any factual inaccuracies in that information, or if you would like that information blocked or deleted from our records, then please contact the Corporate and Regulatory Affairs Department of Imperial Tobacco Canada Limited via at 3711 Saint-Antoine Street, Montréal (Québec), Canada H4C 3P6 or e-mail us using the details in the Contact us section of this website.
You have the right to request access to your personal information which is in our custody or control, subject to limited exceptions prescribed by law. You can also request that information which is inaccurate or incomplete be rectified.
We will respond to every request for access and rectification, in accordance with applicable laws. In the event that we cannot provide access to or rectify your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions, and we will provide you with any recourse available. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office.
British American Tobacco takes reasonable technical and organisational security measures to prevent the loss, misuse, alteration or unlawful disclose of information you provide to us. Any third party, agent or representative of British American Tobacco who requires access to your information is also required to implement reasonable technical and organisational security measures to protect your information.
To ensure the confidentiality of personal information, ITCAN uses physical means such as locking filing cabinets and restricting access to offices, administrative measures such as security clearances and selective access of employees, agents or service providers and external professionals, and technical or technological measures, such as the use of passwords and encrypted data. Our website is hosted outside of Canada in Germany and ITCAN has entered into an agreement with the website hosting provider to confirm that security measures are in place to protect any personal information on the website to which that provider may have access.
Any third party, agent or representative of British American Tobacco who imports personal information in the course of providing services to British American Tobacco is required to keep that information confidential and comply with national data protection laws or, where applicable, to be bound by appropriate contractual obligations that protect your personal information.