Contact us


We welcome your questions or feedback on any aspect of our business. We are also keen to listen to what you think about this website and how it might be developed.

Retailer enquiries

Customer Service is open Monday to Friday from 8 a.m. to 9 p.m. Eastern Standard Time.

Are you a retailer and have a question or a concern, a complaint or compliment? Imperial Tobacco Canada's Retail Support Team is ready to assist and only a phone call away.

We are pleased to offer you a one-stop resource for answers and solutions. We look forward to serving you.

Retail Support Service: 1-800-818-2771

  • For retailers wishing to place an order, please press 2
  • For wholesale or travel retailers wishing to place an order, please press 3
  • For any other issue, you will need to press 4

Consumer enquiries (1-800-932-9326)

Our Consumer Relations department is available to respond to any requests or contacts from adult consumers.

It aims to:

  • Provide an immediate response to adult consumers contacting our company
  • Use consumer feedback to improve the quality of our products

You can contact us via the online form and one of our coordinators will reply to you as soon as possible.

Alternatively you can speak to one of our coordinators about any of our products by calling our Consumer Response line on 1–800–932–9326 between 8:15am and 7pm, Eastern Standard Time, Monday to Friday.

Corporate Affairs enquiries

Imperial Tobacco Canada
3711 Saint-Antoine Street, West
Montreal, Québec
H4C 3P6

(514) 932-6161, ext. 0