This website is operated by Imperial Tobacco Canada Limited. Please read these terms and conditions of use ("conditions of use") carefully. By accessing this website you agree to be bound by them. If you do not agree to be bound by these conditions of use you should not access or view this website.
To make these conditions of use easier to read, we use a few definitions. The terms ITCAN”, “we”, “us” and “our” are used to refer to Imperial Tobacco Canada Limited.
The terms “British American Tobacco”, “the Group” and “The British American Tobacco Group” are used to refer to British American Tobacco p.l.c. and the group of companies constituting its direct and indirect subsidiaries worldwide, including ITCAN.
ITCAN may modify, alter or otherwise update the terms applicable to this Website from time to time without notice and you agree to be bound by such terms as are in effect at the time you access this Website.
When you visit our website we may ask you for information about yourself, including your name, address, email address and other information. We use this information to provide you with information you request or to reply to your queries.
In addition to the information you provide, we may also collect information about you and your use of our website through the use of automatic data collection tools. These tools collect certain standard information about your access and computer, such as your browser type, operating system and language, access times and your Internet Protocol (IP) address. We use the information for statistical reporting and do not link it to any named individuals.
ITCAN and other members of the Group, whether acting directly or through their agents or services providers or jointly with their partners, will only collect personal information for the purposes identified in advance and to which the adult individual concerned will have consented.
ITCAN will not intentionally collect any information about visitors to this website who are under the age of majority in the jurisdiction in which they reside. If ITCAN becomes aware that anyone other than an adult has provided any information this will immediately be deleted from ITCAN’s records.
ITCAN may share your personal information in the following ways:
We do not share, rent or trade your information with third parties for marketing or promotional purposes.
We only keep your information for as long as is necessary.
Imperial Tobacco Canada Limited strives to keep your personal information accurately recorded. You have the right to obtain a copy of the information we hold about you and/or to ask us not to process your information (or not to pass your information to third parties). If you would like copies of your information, or if you would like us to correct any factual inaccuracies in that information, or if you would like that information blocked or deleted from our records, then please contact the Corporate and Regulatory Affairs Department of Imperial Tobacco Canada Limited via at 3711 Saint-Antoine Street, Montréal (Québec), Canada H4C 3P6 or e-mail us using the details in the Contact us section of this website.
You have the right to request access to your personal information which is in our custody or control, subject to limited exceptions prescribed by law. You can also request that information which is inaccurate or incomplete be rectified.
We will respond to every request for access and rectification, in accordance with applicable laws. In the event that we cannot provide access to or rectify your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions, and we will provide you with any recourse available. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office.
British American Tobacco takes reasonable technical and organisational security measures to prevent the loss, misuse, alteration or unlawful disclose of information you provide to us. Any third party, agent or representative of British American Tobacco who requires access to your information is also required to implement reasonable technical and organisational security measures to protect your information.
To ensure the confidentiality of personal information, ITCAN uses physical means such as locking filing cabinets and restricting access to offices, administrative measures such as security clearances and selective access of employees, agents or service providers and external professionals, and technical or technological measures, such as the use of passwords and encrypted data. Our website is hosted outside of Canada in Germany and ITCAN has entered into an agreement with the website hosting provider to confirm that security measures are in place to protect any personal information on the website to which that provider may have access.
Any third party, agent or representative of British American Tobacco who imports personal information in the course of providing services to British American Tobacco is required to keep that information confidential and comply with national data protection laws or, where applicable, to be bound by appropriate contractual obligations that protect your personal information.
We may use web beacons, which are transparent image files on web pages and are used to monitor your journey around British American Tobacco Group websites.
However, some of the tools and content in the ‘Media’ section of our website are delivered by (and in some cases also hosted by) third party content providers. When you access this content, these third party providers may set cookies on your computer or mobile device.
We allow third parties to set the following cookies on this website:
|Cookie / technology||Google Analytics|
|Purpose||These cookies are used to collect information about how you and other visitors use our website, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they have visited.|
|How to disable / enable this cookie||
To opt out of being tracked by Google Analytics across all websites, please visit:
Google Analytics Opt-out Browser Add-on
|_ga||Persistent cookie: 2 years from set/update|
|_gat||Persistent cookie: 10 minutes from set/update|
|_utma||Persistent cookie: 2 years from set/update|
|_utmb||Persistent cookie: 30 minutes from set/update|
|_utmc||Session cookie: end of user browser session|
|_utmz||Persistent cookie: 6 months from set/update|
|Cookie / technology||This website|
|Purpose||This cookie is used to store if a user has seen the cookie notification message on this website.|
|How to disable / enable this cookie||Disable cookies coming from the ‘www.imperialtobaccocanada.com’ domain in browser.|
|cookieMessage||Persistent cookie: 2 years from set/update|
If you wish to restrict or block the cookies which are set by this website you can do this through your browser settings. The ‘Help’ function within your browser should tell you how. For more information about cookies, including how to set your internet browser to reject cookies, please visit www.allaboutcookies.org . Please note that, as the allaboutcookies.org website is not owned or operated by us, we are not responsible for any of the content on it.
This website includes links to external websites which are subject to their own terms and conditions and privacy policies. We are not responsible for the content of these external websites and we recommend that you familiarise yourself with the terms and conditions of such sites before you submit any information about yourself. These links are provided solely for convenience to you. No endorsement of any party, products or services is expressed or implied and accordingly ITCAN cannot accept any liability for the accuracy of, or otherwise in relation to, any content or the security of any activity carried out on such other websites. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage, loss or cost caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such linked websites. Your use of such websites is at your sole risk.
Please send all correspondence in relation to this website (including any enquiries or complaints) to:
Imperial Tobacco Canada Limited
Corporate and Regulatory Affairs Department/Privacy Officer
3711 Saint-Antoine Street
Montréal (Québec) Canada
Last updated: May 2018